Web Design & DEVELOPMENT

Case Study
Ebay

Innovating with eBay  

Creating an on-boarding  platform for LATAM

Categories

  • User Experience & Interface
  • Website Development
  • Strategy
  • CRM, Content

Crece con ebay

Helping eBay innovate in LATAM and support countless entrepreneurs 
When eBay was ready to take LATAM by storm and help thousands of SMBs and individual sellers grow their business and start selling internationally, we jumped aboard. We began work on crececonebay.com, a platform we designed to help LATAM sellers (who were largely unfamiliar with eBay) onboard to the platform and elevate their business!

ThE challenge

The biggest roadblock was that the ebay.com main sign up process was only available in english. We had to find a way to onboard spanish speaking sellers and businesses to ebay via an english signup process.

what we did

We strategized heavily with the eBay team in how best to communicate to sellers what eBay is, but more importantly why they need it. Then we designed a complete platform to do just that. We focused hard on the UX flow; both for our users and also for our supporting service team.

b

Congruent Design

Responsive Design

THE RESULT

We crafted visually beautiful and concise, well, everything: from the website itself, spanish how-to guides, drip content, and more. For the back-end, we architected a smart system that pulls leads into a CRM, qualifies them, triggers support staff to take action, and helps send the right information to a seller right when they need it.